Refund policy

Return and Refund Policy

Please review the listing photos, description, measurements, condition grade, and included accessories before purchasing. Because many items are pre-owned, vintage, or one-of-a-kind, all sales are final unless otherwise stated in the listing.

If an item arrives significantly different from its listing description or is damaged in transit, contact Gilded Carry within 3 days of delivery at shop@gildedcarry.com with your order number, photographs of the item and packaging, and a description of the issue. Do not return an item without receiving return instructions.

Approved returns must be shipped within 7 days of authorization, using the shipping method provided by Gilded Carry. The item must be returned in the same condition in which it was received, with all included accessories, tags, packaging, and documentation. Items that have been worn, altered, repaired, damaged after delivery, or returned without authorization may not qualify for a refund.

If a return is approved, Gilded Carry will issue a refund to the original payment method after the returned item is received and inspected. Original shipping charges are nonrefundable unless the return is due to our error or the item was damaged in transit. Return shipping costs are the customer’s responsibility unless the item was misdescribed, defective, or damaged in transit.

We do not accept returns based solely on changes in preference, fit, color expectations, or minor variations consistent with the item’s described condition. Please contact us before purchasing with any questions about an item.