Shipping policy

Shipping Policy

Gilded Carry ships orders within the United States. We carefully package each order to help protect it during transit.

Order Processing

Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays. Processing time may be longer during sales or other busy periods.

You’ll receive a shipping confirmation email with tracking information once your order has shipped. Tracking may take some time to update after the carrier receives the package.

Shipping Rates and Delivery

Available shipping options and rates are shown at checkout. Delivery estimates are provided by the carrier and are not guaranteed. Transit times may be affected by weather, holidays, carrier delays, or other circumstances outside our control.

For higher-value orders, a signature may be required at delivery.

Address Accuracy

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at shop@gildedcarry.com. We’ll try to help, but we can’t guarantee an address change after an order has been processed or shipped.

Delayed, Missing, or Delivered Packages

If your tracking hasn’t updated or your package appears delayed, please check the tracking page for the latest information. If tracking shows “delivered” but you can’t locate the package, check around your delivery area and with household members or neighbors, then contact the carrier. You can also email us at shop@gildedcarry.com and we’ll help you review the tracking details.

Damaged Packages

If your order arrives damaged, please email shop@gildedcarry.com as soon as possible with your order number and clear photos of the packaging and item. Please keep the packaging until the issue has been reviewed.